• Location The Odyssey Building, 84 Muthithi Road, Westlands, Nairobi
  • Email info@ict-a.com
  • Your Trusted ICT Solutions Partner
Outsourced ICT user support

ICT Africa offers outsourcing services based on the ITIL (Information Technology Infrastructure Library) framework of best practices, allowing us to readily identify and overcome technical challenges. We offer flexible first and second lines of IT helpdesk response whether on-premise or remotely.

"Leveraging on our depth and varied skills base we provide organizations with a flexible and affordable way to go model of IT infrastructure support on agreed SLA."

What We Offer

This frees the organization's resources to concentrate on their core business. This improves business agility, reduce costs, manage risks and improve operational efficiencies.

  • First & Second Line IT Helpdesk Support
  • Remote & On-site Technical Support
  • End User Services - Hardware & Software Access
  • Computing Services - Best-in-class Technologies
  • Service Desk Management (ITIL Framework)
  • 24/7 Support Coverage Options
  • SLA-based Service Delivery
  • Incident & Problem Management

Give your employees access to the hardware and software they need to improve service delivery and maximize productivity. Leverage the power of best-in-class technologies to create a workplace environment that supports your business infrastructure.

Get In Touch With Us

Interested in this service? Contact us today and our team will get back to you promptly.

Email Address

info@ict-a.com

Our Location

8th & 9th Floor, The Odyssey Building
84 Muthithi Road, Westlands
Nairobi, Kenya

Working Hours

Mon - Fri: 7:30 AM - 4:30 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed