Vacancy: Field Service Engineer

Reporting to the Enterprise Solutions Lead the principal responsibilities will entail providing first point of contact of skilled support to ICT end consumers, ensure ICT consumers are maximizing utilization of various technologies at their disposal for productive outcomes and to ensure organizational policies with regards to ICT are enforced and monitored.

Job Responsibilities:

. Endpoint hardware/software support

· Deploy/configure/maintain endpoint ICT hardware and software.

· Endpoint devices refer to all devices used to access information technology by end users; includes desktop computers, laptops and tabs, mobile devices, peripherals e.g. printers, scanner, ups etc. It also includes the operating systems running on these devices

· The role involves professional setup, end-user configuration(training), securing, updating and upgrading these technologies.

. Infrastructure maintenance

· Provide periodic maintenance (cleaning and lubricating) refresh software systems to ensure optimum performance.

· Maintain network infrastructure (servicing network points, manage cable runs, labeling of service points)

. User support

· Provide first point of support for user issues. Escalate user issues to level two support for expert assistance.

· Act as trusted advisor to ICT consumer and proactively engage.

. Regulation and compliance

· Ensure organizational policies regarding information systems is enforced and monitored E.g. policies regarding use of data, access to and use of ICT resource.

· Document and maintain up-to-date inventory of ICT infrastructure

· Ensure all service calls are recorded in the provided call management system, attended to and resolved within SLA timeframes in line with ITIL standards.

Job Requirements:

Required education and professional qualification: 

. Bachelor’s Degree in Information Technology or Higher Diploma from a recognized Institution and Vendors Certification in relevant and current subject matter (Microsoft / Cisco/ VMware). 

. He /she should have knowledge of endpoint operating systems by Microsoft, Google, Linux and Apple. 

. He /she should also have knowledge of business productivity applications for email, internet and collaboration

. Required relevant work experience: At least 2 – 3yrs experience in a similar role and industry

. Required languages: English (Spoken: fluent | Written: fluent)

Skills:

· Good Communication skills

· Presentation skills

· Analytical skills

· Problem solving skills

· Attention to detail

Interested candidates should submit their CVs on or before 29th May 2022.

Send your applications to recruitment@ict-a.com or fill in your details in the form below. 

Vacancy: Projects & Compliance Officer

Reporting to the Chief Executive Officer the principal responsibilities will entail developing compliance programs, implementing and reviewing company policies, and advising management on possible risks, managing all projects for the organization ensuring that they follow the best framework at the same time deliver the objectives for the stakeholders.

He /she will also be responsible for creating sound internal controls and monitor adherence to them.
The candidate will also be responsible for drafting and revising company policies, proactively audit processes, practices and documents to identify weaknesses, evaluate business activities e.g investments to assess compliance risks.

Major Responsibilities:

Project Planning and Management

· Coordinating tasks, schedules and budgets

· Organizing and attending project and stakeholders’ meetings (record minutes for meetings attended)

· Liaising with the client to determine project objectives, liaising with other project managers to deliver successful project within stipulated timelines

· Reporting project status to the company management through reports and presentations.

· Design, control and maintain project documentation (Plans, reports, schedules)

· Managing project budgets (documenting project costs to ensure not to overbudget)

· Tracking and communicating project risks and opportunities

· Identify ways to increase project profitability and reduce expenses where possible.

· Material Planning – ensure materials for projects are ordered on time.

Compliance

· Develop compliance programs, communications and policies

· Review existing and new policies and advice management on possible risks and adherence

· Assess company operations and advise management on compliance with laws and regulations through review reports

· Create and manage effective action plans in response to non-compliance violations

· Conduct regular audits on company standard operating procedures (SOPs), practices and document to identify possible weakness and risks

· Ensure all employees are taken through latest regulations and processes.

· Creating and coordinating proper reporting channels for compliance issues

· Coordinating and scheduling required compliance trainings for employees

Coaching /Mentoring

· Ensuring compliance with policies, procedures and standards.

· Ability to lead, manage and mentor the team working under this role

Required Education and professional qualifications

· A Bachelor’s degree in Business Management, Business Administration with an IT background discipline from a recognized institution.

· PMP (Project Management Professional) certification will be an added advantage for this role.

Required languages:
English (Spoken: fluent | Written: fluent)

Skills and competencies

· Good Communication and presentation skills

· Risk assessment skills

· Attention to detail

· Good problem-solving skills

· Analytical skills

· Ability to multitask

Interested candidates should forward their CVs to recruitment@ict -a.com on or before 23rd June 2022.